Bronto Support: Christmas & New Year’s Hours

Paul Mirek, Content Marketing Editor

Paul Mirek, Content Marketing Editor

Commerce marketers still have a lot on their plates before the ball drops on New Year’s Eve. During the final weeks of 2017, Bronto’s support team will be here to help iron out any last-minute kinks in your holiday marketing plans. Our support associates will be off on Christmas Day and New Year’s Day to celebrate with their families, but there are plenty of other ways to find the answers that you need.

Our emergency phone support will still be available both days. In addition, you can access our Knowledge Base anytime to find the answers you need quickly.

If you need a refresher, here’s a guide to the wide variety of Bronto Support services that are available.

The Knowledge Base

The Knowledge Base inside the Bronto Marketing Platform is a great place to start if you have a question about platform features, integrations, reporting and related topics. Our new Knowledge Base makes it easier than ever to find what you’re looking for. You can access the Knowledge Base by logging into your account and clicking the “Help” link at the top right of the banner.

The link will take you to a topic related to the Bronto Marketing Platform page you’re currently on. Looking for something else? No problem. Use the context-sensitive table of contents or search to find what you need.

Technical Support

If you need additional assistance, we’ve got you covered. Our award-winning technical support team can help answer questions you have about the Bronto platform, deliverability issues, basic API issues and more. If you need custom API work, we’ve got you covered there, too! Please reach out to your AM to create a plan to work with our experts in Professional Services.

Live web chat and web case support:

  • 12 a.m. Monday – 9 p.m. EST Friday (Closed Christmas and New Year’s Day)

Phone support:

  • North America: Monday – Friday: 8 a.m. – 8 p.m. EST; 1-888-BRONTO1 (1-888-276-6861), option 2. (Closed Christmas and New Year’s Day)
  • Europe: Monday – Friday: 8 a.m. – 5 p.m. GMT; +44 203 640 2040, option 2. (Closed Christmas, Boxing Day and New Year’s Day)
  • Australia: Monday – Friday:  8 a.m. – 6 p.m. AEST; +61 1300 546 112. (Closed Christmas, Boxing Day and New Year’s Day)

Emergency phone support:

  • To report an application outage (Bronto Marketing Platform is unavailable or your use of it is severely restricted) outside of support hours, dial 1-888-276-6861 or 1-919-595-2500. Choose option 2 for support, then choose option 2 to report the emergency.

Account Management

Your account manager is here to ensure your marketing runs smoothly this holiday season. If you haven’t done so already, reach out to your account manager as soon as possible to learn the best way to get in touch over the upcoming weeks.

We’re grateful to all the customers who’ve contributed to our successes this year and proud to have been a part of yours. We expanded our platform in a big way in 2017 with the launch of New Reports and Campaigns, and we’ve got even bigger plans for the year ahead. However, we remain committed to delivering the dedicated, one-on-one service you’ve come to expect from Bronto. We’re on when you’re on – just email, call or click to get the support you need fast. Happy holidays from the Bronto team!