We recently added more hardware to our trophy case with a Bronze win in the Customer Service Department of the Year category for the 2017 Stevie® Awards for Sales & Customer Service. This marks the ninth time we’ve won the award, demonstrating our ongoing commitment to customer satisfaction and success.
Despite a period of significant transition, which included an acquisition by NetSuite and the subsequent acquisition of NetSuite by Oracle, Stevie’s judges were impressed by our team’s ability to consistently deliver such a high level of customer service.
And that’s not surprising given Bronto’s unique approach to customer support.
Our full-time team of highly trained specialists is ready to help customers around the globe 24 hours a day, five days a week (ET). We even offer the convenience of live chat and on-call emergency support on weekends.
One such satisfied client is UK men’s clothier Joseph Turner, which uses live web chat to request technical support. The high-end brand’s team appreciates having access to online support so it can get back to business quickly. “We don’t cut corners on the quality of our garments, and we expect a high level of service when it comes to marketing automation,” says Catherine Giles, marketing manager at Joseph Turner.
“I find that Bronto’s customer service is among the best of the suppliers we use. Their accuracy, professionalism and response times are excellent,” says Giles.
Communication is another vital piece of overall customer satisfaction. And our team is constantly looking for ways to make our communications with clients more robust and meaningful.
Each year, the support team actively monitors client feedback through Net Promoter Score (NPS). Measured on a 200-point scale from -100 to 100, NPS is important because it directly measures customer satisfaction and loyalty. In fact, since July 2015, our NPS scores are nearly double the average NPS for technology companies (37), as tracked by Satmetrix.
We’re proud of our latest award and believe our history of exceptional NPS scores represent how much our customers recognize Bronto’s commitment to their success.
To learn more about Bronto, please visit bronto.com.