Here are a few screenshots and details for the features in our forthcoming update. Look for these to go live Tuesday morning, March 6.
Also – don’t forget that our new complaint policy will launch a week after the update on March 13.
Let us a know if you have any questions or comments.
New Home Tab
We’ve added a number of helpful features and stats on the Home tab, including quick links to common features and additional message reporting:
Support Ticket History
In addition to submitting new cases, you will be able to view a history of all of your open and closed cases and have the ability to add new comments to any open, ongoing cases. (Note that this feature will only display cases that have been submitted through the support form in Bronto.)
All of your previous and existing cases will automatically appear in your account. Click the “Support” link the top-right header to access your cases.
Bronto does a lot of work behind the scenes. For example, when you import a list or build a segment, Bronto does all of the processing work in the background while you keep working. Once we’re done, we notify you of the completed activity. (Think of the yellow “your import is complete!” notifications…)
With the forthcoming update, you will receive notification of any processing activities on the Home tab:
…and you will have visibility to the queue of processing background activities. Note that we’ll provide a estimated time remaining – this should be a helpful feature for those of you that import huge data files with hundreds of thousands of contacts.
Beginning with this update, all downloadable reports will first “generate” through a background activity before they are made available for download. This change allows Bronto to scale our overall speed and performance and also enables us to provide quick, reliable downloads regardless of file size.
After you click to download a report to a .csv file – a detailed tracking reports or a contact list, for example – you will be prompted to generate the report as shown below:
Click “generate” to begin processing the report. Once the report is ready, we’ll notify via the friendly yellow alerts you’re already familiar with, plus via email if you completed the optional email field. The notification (and the email) will contain a link to access the downloadable report.
We’ll also provide a list of all of the reports that you’ve requested in the past 10 days so that you can come back to download report files as often as necessary.
Set the delivery rate for your message to ensure optimal deliverability. Learn more about this feature in our previous post about throttling…and ketchup.