We’re gearing up for our all-new Commerce Marketing Spotlight tour, a series of free, one-day events around the globe that offer hands-on training, education in commerce marketing best practices and the opportunity to hear about firsthand challenges and successes from some of today’s top marketers.
Our first stop is in Durham, NC, on September 26, and we’ll continue on to London, New York, Los Angeles, Sydney and Melbourne.
As we know not everyone can join us, we thought we’d bring a little of the experience (and our speakers’ expertise) to you. We posed a few questions to get their thoughts on several hot topics and industry tactics. Here’s what several of them had to say:
Today’s topic: With so many new innovations, what technology has the most potential for retailers?
Kelsey Foy – Director, Retention Marketing, ELOQUII
Virtual reality. If users can have a virtual closet to try on items and understand how the product will fit and look on them, the opportunities are endless!
Mark DeCausmeaker – Director of Multi Channel Sales, REEDS Jewelers
The key element is not choosing the technology but choosing the right technology for your company. Every company has its own strengths and areas of need. Use data to identify the areas you want to work on and then compare the available technology options to achieve your goal. We’ve found when we elevate something we’re good at and improve in areas where we’ve only been adequate, we get the best return on our technology investment.
As a final consideration, finding the right partner is as important as finding the right technological solution. If you can’t work with them or if their company culture doesn’t mesh with yours, you’ll never be able to optimize their product.
Sophia Jin – Marketing Manager, FSAstore.com/HSAstore.com
The idea of virtual reality or augmented reality has a lot of potential for retailers. We’ve seen hints of it both in-store and online, including the ability to “try things on” from home by uploading your image to an app or website, or using a virtual fitting room in-store to try clothes without having to undress. Making it more convenient to use products virtually can ease the shopping experience in a world that favors instant gratification. I’ll be interested to see if consumers will be able to experience consumer products in a virtual reality setting in the future.
Dominique Perri – Director, Yoko
With the online retail space as cluttered as it is, any automated technology that encourages customer loyalty (e.g. rewards programs) and sales (upsell, back-in-stock notifications) gives a huge advantage to retailers with minimum effort.
Nick Garland – Co-founder and Site Architect, The Block Shop
In the near term, I think the theme of mass personalization will continue. In the marketplace, there are effective solutions for providing a personalized experience across a single channel; however, I think we will see real gains in the next few years at being able to provide a personalized experience across all channels simultaneously. Picture this: A user initially views a range of products online or reads a blog article, then gets a follow-up email which prompts them to go to the store for a closer look. The sales assistant knows exactly what they’re interested in based on their online viewing history and can tailor the shopping experience accordingly.
In the long term, virtual reality and augmented reality are going to be game changers in the ecommerce space. They’ll allow you to deliver an in-store experience to the consumer from the comfort of their own homes. They’ll be able to superimpose products into their homes so they can see what it will look like, in real time, with a friendly virtual sales assistant guiding them the whole way.
Want to hear more from these and other industry thought leaders? Register today to join us for Commerce Marketing Spotlight in a city near you! And check back here on the blog for more insights from our wonderful speakers.