Bronto has learned from Pivotal Veracity that AT&T has been experiencing issues receiving mail related to servers maintained by Yahoo!. In an email to Bronto, Pivotal Veracity said:
Dear Clients,
Last week Pivotal Veracity personnel noticed a large portion of client’s email campaigns, bound for AT&T, landing in the spam folder & inbox simultaneously. In case you were not aware, AT&T’s back end is being serviced by Yahoo!.
PV Personnel reached out to Yahoo to determine if there was a global issue. According to Yahoo!’s postmaster team there are servers that are not up to date with the rest of Yahoo’s infrastructure. The Postmaster team is working on the problem and hopes to have it resolved by the end of the week or at the latest early next week.
Implications
Clients should potentially expect to see a portion of their email, for AT&T, land in the spam folder because of the out of date filtering rules on those mail servers. Normal email delivery will be restored once the filtering rules are updated on those servers…
As stated in the letter from Pivotal Veracity, these problems are expected to continue into next week. To work around this problem, you can segment out contacts with AT&T in their email address. We recently wrote a post describing how to create this type of segment, available here.
Bronto is fully aware of this situation and will continue to monitor progress made on this issue in the coming days. If you have any questions, you can contact Bronto support at (919)-595-2500 x2.
Chris Wheeler
Director of Deliverability at Bronto
@ChrisAWheeler
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