Bronto Blog

Our Client Services team has become so adept at helping our customers drive bottom line results through effective email marketing that they’ve all gotten a little big headed:

OK - not really. They’re actually a humble group of loyal servants devoted to our customers’ every need. We just made their faces big so that you could pick out the new ones, the chief of which is Carolyn Sparano. (Back row, 2nd from the left.)Carolyn, our new Director of Client Services, joined Bronto at the end of 2006 and comes to us with a plethora of experience in driving customer satisfaction. Prior to Bronto, she worked at Red Hat and, you guessed it, knew Joe and Chaz.

She has made a positive impact in a very short time. In an effort to provide faster response, Carolyn has re-organized and recruited new personnel to the team. (Welcome, Todd! Howdy, Nick! ‘Sup, Alison!). The re-energized Client Services team - affectionately known internally as “Sherpas” - have begun pro-actively calling our customers to provide actionable insights to help increase tracking numbers, improve deliverability and more effectively track email marketing ROI.

Keep your ears open and expect a call from us soon! If you’d rather not wait for us to call, fill out the Support form in your Bronto account and we’ll schedule a session.