We rolled out our new Complaint Policy this afternoon in a very well-attended webcast. A few points of note for those of you that were not able to attend:
- We’ve made the presentation slides available from the Home tab of your account. I encourage you to download the slides and take a quick walk through the main concepts when you have a few minutes.
- We’ve already updated the Complaint Policy in the FAQ to reflect the forthcoming changes. If you have questions about the policy, I suggest you start there first. (Just search the FAQ for “complaint policy” or click the “Email Complaint Policy” link under “Recommended Reading”.)
- We’ve already contacted the customers that will be affected immediately by the policy. If you haven’t heard from us, then your account is well within our acceptable threshold. (No news is good news!)
- Reminder - we’ll officially kick-off the new policy next Tuesday, March 13.
Let us know if you have any questions!
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