On March 13 - one week after the March 6 product update - we will begin enforcing a new unsolicited email complaint policy.
Login to your account and view the announcements on the Home tab to download a .pdf file of the new policy. Agency accounts - please email support if you desire an MS Word version of the document that you can re-brand to make available to your customers.
The new policy places certain restrictions on accounts with high complaint ratios. We’ve tracked the policy “behind the scences” for months and know that ~7% of our customers have “high” complaint ratios and will thus immediately be subject to these restrictions. If you are in the small group of customers that will be affected immediately, then we will contact you well before March 13.
If you have questions after reading the document, we suggest that you attend the webcast that we’re hosting on March 8 at 2PM EST. We’ll explain the policy in detail, how we enforce it, and, most importantly, address your questions. Click here to register for the webcast.
To recap:
- March 6 - Product Update
- March 8 - new Complaint Policy webcast - 2PM EST - register for the webcast
- March 13 - new Complaint Policy enforced
As always, contact us if you have any questions.
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{ 2 comments… read them below or add one }
This is great news. Thanks for raising the bar. It will only make Bronto that much better for the other 93% of us trying hard to practice responsible email marketing.
pls send me the new complaint policy in word